Return policy
Return & Refund Policy
Last Updated: September 2026
This Return & Refund Policy applies to purchases made through Airprolux and to wholesale and custom orders arranged directly with Airprolux.
Airprolux is operated by Pulse Living Inc.
1. Standard Product Returns
For eligible purchases of standard, non-custom products, customers may request a return within 14 days of delivery.
To be eligible for a return, the product must:
- Be unused and in original condition
- Be in the original packaging
- Show no signs of damage, wear, or use
- Include all original accessories and materials
Items that do not meet these conditions may not be eligible for a refund.
2. How to Request a Return
Before sending any product back, please contact us at:
Please include:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos of the product when applicable
Do not send products to an address without first receiving return instructions from Airprolux.
3. Return Shipping
Unless the product is defective, damaged during delivery, or incorrectly shipped, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is the result of an Airprolux error or a verified product defect.
For approved returns caused by an Airprolux error or verified manufacturing defect, Airprolux may provide return shipping instructions or another appropriate resolution.
4. Damaged or Incorrect Products
Please inspect your order when it arrives.
If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please provide:
- Order number
- Description of the issue
- Photos of the product
- Photos of the packaging when applicable
We will review the issue and, when the claim is verified, may provide a replacement, refund, or another appropriate solution.
5. Custom Pickleball Paddles
Custom pickleball paddles are produced according to the customer's approved artwork, specifications, colors, logos, and other requirements.
Because custom products are made specifically for the customer:
Custom orders are non-returnable and non-refundable once production has started, except in cases of verified manufacturing defects or production errors.
Before production begins, customers are responsible for reviewing and approving all artwork, product specifications, quantities, colors, logos, and other order details.
Once the final design has been approved and production has started, changes or cancellations may not be accepted.
6. Wholesale Orders
Wholesale orders are subject to separate wholesale terms based on the order quantity, products, pricing, and shipping arrangements.
The minimum wholesale order value is:
$300 per order
Wholesale customers should inspect products promptly after delivery and contact Airprolux regarding any shortages, damages, defects, or incorrect products.
For wholesale claims, please contact:
Please provide the order number and supporting photos or other relevant information.
Wholesale products that have been used, modified, resold, or damaged after delivery may not be eligible for return or refund.
7. Order Cancellations
For standard products, cancellation requests should be submitted as soon as possible after placing an order.
Once an order has been processed or shipped, cancellation may no longer be possible.
For custom orders, cancellation is generally not available once production has started.
Any approved cancellation may be subject to costs already incurred for production, customization, or other services.
8. Refunds
Once an approved return has been received and inspected, Airprolux will determine whether the product qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear may vary depending on the payment provider or financial institution.
9. Non-Returnable Items
The following items are generally not eligible for return:
- Custom pickleball paddles
- Customized products
- Products that have been used or damaged after delivery
- Products without original packaging when the packaging is required for return
- Products returned outside the applicable return period
- Products purchased through unauthorized third parties
10. Exchanges
For standard products, exchanges may be available depending on product availability.
If you would like to request an exchange, please contact:
Custom products are not eligible for exchanges unless the product contains a verified manufacturing defect or production error.
11. Final Sale and Promotional Orders
Products specifically identified as final sale may not be eligible for return.
Promotional offers, discounts, or special-order terms may have additional return conditions, which will be communicated at the time of purchase.
12. Policy Exceptions
Airprolux may review individual situations on a case-by-case basis.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
13. Contact Us
For return and refund questions, please contact:
Airprolux
Operated by Pulse Living Inc.
General Customer Service:
hello@airprolux.com
Wholesale & Custom Orders:
sales@airprolux.com
Please include your order number and relevant details so we can assist you efficiently.
Airprolux — Premium Pickleball Paddles | Wholesale & Custom Solutions